Welcome to Vertrauen Limited (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.vertrauengh.com or engage our professional services in accounting, tax, HR, risk management, or business advisory.
By using our website or services, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information: Name, company, email, phone number, and billing details.
Technical Data: IP address, browser type, device information, and site usage data (via cookies).
Communication Data: Messages or inquiries sent through our website, email, or social media platforms.
3. How We Use Your Information
We use your information to:
Deliver and manage our professional services
Communicate with you regarding inquiries or engagements
Process payments and maintain records
Comply with legal and tax obligations
Improve our website, services, and user experience
Send newsletters or updates (only with your consent)
4. Legal Basis for Processing
We process your data under one or more of the following bases:
To perform a contract or provide requested services
To comply with legal or regulatory requirements
To pursue our legitimate business interests
With your explicit consent (for marketing or subscriptions)
5. Sharing of Information
We do not sell or rent your personal information.
We may share data only with:
Trusted third-party service providers (IT, payment, or marketing support)
Government or regulatory authorities when required by law
Partners or affiliates assisting in service delivery under confidentiality agreements
All third parties are obligated to protect your data and use it only for authorized purposes.
6. Data Retention
We retain your information only as long as necessary to fulfil the purposes stated in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures — such as encryption, secure servers, and restricted access — to protect your information from unauthorized access, alteration, or disclosure.
8. Your Data Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Object to certain processing activities
Request data portability
To exercise these rights, please email privacy@vertrauengh.com
9. Cookies
Our website uses cookies to enhance your browsing experience and analyze web traffic.
You can adjust your browser settings to refuse cookies, though this may limit some website functionality.
10. International Data Transfers
As we operate in Ghana and South Africa, your information may be transferred across borders. We ensure that all such transfers are conducted securely and in line with applicable data protection regulations.
11. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on this page with the latest revision date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 privacy@vertrauengh.com
📞 +233 (0) 302 800 736 / +233 (0) 200 689 070
🌐 www.vertrauengh.com
📍 Accra, Ghana | Cape Town, South Africa